This form has been drafted for a student or student applicant to use to submit Informal Complaints to the University for consideration by Heads of Department, Colleges, or Professional Support Services.
By submitting a complaint a student should understand that the University will itself need to gather information about the matters raised, and that this information may include sensitive personal details. Please refer to the
Complaints Procedure for further information.
This form is for use by any student of the University, any student applicant, or by a group of students acting collectively, provided all named individuals have signed up to it. Students may seek help with submitting their complaint from the
University of York Students’ Union Advice and Support Centre. Please be aware that the University takes a strong view about complaints which it finds to be frivolous, vexatious or malicious. Anonymous complaints will only exceptionally be considered. Please see details given in the Complaints Procedure at the link above.
"The Complaints Office is unable to accept complaints from third parties, including parents, unless there is a particular reason why the student is unable to raise the matter themselves. This would usually be due to severe medical reasons or on the basis of a disability that prevented them from submitting a complaint. Please refer to section 3.4 of the
Complaints Procedure"
