Andrews University Distance Student Grievance Form

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This form provides students taking distance courses with a means to address grievances about services provided through Andrews University, Griggs International Academy, and the Andrews University Consortium.

We can best improve when sufficient information is provided for careful consideration. Please fill in all required fields below.

Information provided will be confidentially reviewed. Please note the procedures outlined for follow-up.

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A. Your Details

Confidentiality. Select one. *

I wish to remain anonymous. I accept that no communication will be possible if I don't supply an email address.

My name can be confidentially included to resolve my issue, and you may email me at the email address entered.

Email Address

First name:

Last name:

Program of study: *

Supporting documents: *

List any correspondence or other documentation related to your complaint that you are willing to submit.

B. Nature of Complaint

Briefly and clearly list the main points of your complaint *

C. Recommended Action Steps

1. Read the Right to Appeal/Grievance section of the AU Student Handbook at http://www.andrews.edu/services/studentlife/handbook/

2. Discuss the matter with your teacher, if appropriate. Use the contact information included in the course syllabus.

3. Contact the Administrative Assistant for the degree program you are completing. Their contact information can be found in the AU Bulletin, which can be searched online at http://bulletin.andrews.edu

4. Feel free to call the School of Distance Education at 269-471-6570 or email [email protected] for additional assistance.

With whom have you discussed your concerns? (list all names) *

Date(s) discussed: *

Give details of anyone else who is acting on your behalf.

Please describe the outcome of any action taken so far and explain why you believe that the matter has not yet been resolved.

D. Desired Outcome

Please write what you would like done in order to resolve the complaint to your satisfaction *

E. Declaration

I believe that the above information is accurate *

Agree

Disagree

Grievance Procedure

Grievances shared through this form are reviewed within three business days. Steps to resolve the problem will be emailed to the email address included on the form, once a decision is made by the Andrews University School of Distance Education Management Committee. For further information, or assistance, contact Student Services at [email protected] or 269-471-3432.

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